Frequently Asked Questions
Ordering & Payment
How do I place an order?
Browse our collection, select your desired size and color, and click “Add to Cart.” Proceed to checkout, enter your details, review your order, and complete the purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information.
Shipping & Delivery
What are the shipping options?
We offer several shipping methods. The available options and estimated delivery times will be displayed at checkout based on your location.
How long does processing take?
Orders are typically processed and prepared for shipment within a few business days.
Can I ship to an address other than my billing address?
Yes, you can enter different shipping and billing addresses during checkout.
Returns & Exchanges
What is your return policy?
We offer a return period from the date of delivery. Items must be unworn, in original condition, with all tags attached. Please refer to our detailed Return Policy for instructions.
Are there any non-returnable items?
For hygiene reasons, certain items cannot be returned. These will be clearly marked on the product page.
How do I start a return or exchange?
Please initiate the process through your account or contact us. We will guide you through the steps and provide a return authorization.
Product & Sizing
How do I find the right size?
We provide a detailed size chart for each product. Please measure your feet and compare to the chart for the best fit, as sizes may vary by style.
What materials are used in your products?
We use high-quality materials including genuine leather, suede, and carefully selected synthetics. Material information is listed on each product description.
How should I care for my shoes?
Care instructions vary by material. Generally, use a suitable protector spray, clean with a soft damp cloth, and store in a cool, dry place.
Account & Website
How do I create an account?
You can create an account during checkout or by visiting the sign-up page. An account lets you track orders and save details for faster shopping.
I forgot my password. What should I do?
Click on the “Forgot Password” link on the login page. You will receive instructions via email to reset your password.
Are my personal details safe?
Yes, we are committed to protecting your privacy. We do not sell or share your personal information with third parties.
Other Questions
Do you offer gift cards?
Yes, we offer digital gift cards. They can be purchased on our website and delivered via email.
Can I modify or cancel my order?
We process orders quickly. Please contact us immediately if you need to make a change. We will try to accommodate your request if the order has not yet shipped.
Who do I contact for other inquiries?
For any questions not covered here, please visit our website and use the contact form. Our customer service team is happy to assist you.